Refund & Cancellation Policy

Artham provides technology to SEBI-registered entities such as brokers, investment advisers, portfolio managers and distributors. Two distinct types of payment can pass through the platform, and they are treated differently:

• Platform charges payable by a registered entity to Artham for use of the platform, under a separate written agreement.
• Advisory or management fees payable by an end client to the registered entity that advises them. Artham computes and collects these as a technology service provider, on that entity’s instruction.

Platform charges are governed by the commercial agreement signed between Artham and the registered entity. Cancellation notice periods, billing cycles and any pro-rata treatment are set out in that agreement and take precedence over this page.

Where a platform charge has been billed in error — a duplicate debit, an incorrect amount, or a charge raised after a validly served cancellation — the amount is refunded in full.

Advisory and management fees are earned by the registered entity that provides the advice, not by Artham. We collect them under a mandate authorised by the client. Any request to waive, adjust or refund an advisory fee is a matter between the client and that registered entity, and we act on the instruction we receive from them.

Where a fee has been debited incorrectly — for example a duplicate debit, a debit against a cancelled mandate, or an amount that does not match the agreed fee schedule — raise it with us or with your adviser and the incorrect amount will be reversed.

Investment losses are not refundable. Amounts invested in securities are exposed to market risk and their value can fall. A decline in portfolio value is not a billing error and does not create a right to a refund of fees that were correctly charged for services already rendered.

Third-party charges incurred in the course of a transaction — brokerage, exchange and depository charges, payment gateway fees, stamp duty, e-sign and KYC charges, and applicable taxes — are not refundable once the underlying service has been performed.

A client can cancel a NACH mandate at any time, through their adviser, through the platform, or directly with their bank. Cancelling a mandate stops future debits. It does not by itself cancel the underlying advisory agreement or waive fees that have already fallen due.

Write to connect@artham.co with the client code or invoice reference, the amount, the date of the debit and a short description of the issue.

We acknowledge refund requests within 3 working days. Where a refund is due, it is processed within 7 working days of that determination and credited to the original payment method. The time taken for the amount to appear in your account thereafter depends on your bank or card issuer.

Orpheon Technologies Pvt. Ltd.
Plot No. 4, Surya Prakash Bungalows, B/h Nandi Park, Piplod, Surat, Gujarat 395007
connect@artham.co · +91 99099 00598